Product Return and After-Sales Service Policy
To standardize product sales and after-sales service procedures and protect the legitimate rights and interests of both buyers and sellers, this Return and After-Sales Service Policy has been formulated based on the specific characteristics of our products.
All customers who purchase or order our products through our official website are deemed to have read, understood, acknowledged, and voluntarily agreed to comply with all terms and conditions of this Policy.
I. General Provisions
Due to the industry characteristics, manufacturing processes, and semi-customized/customized nature of our products, products are generally not eligible for return or exchange.
By placing an order, customers confirm that they have fully understood all product information, including specifications, parameters, performance, appearance, and other relevant details, and voluntarily accept the product conditions.
II. Special Terms for Customized Products
Any products manufactured according to customers’ specific requirements, including customized designs, modifications, parameter adjustments, or dedicated processing, shall be considered specially manufactured products with exclusive specifications.
Such customized products are unique, cannot be resold to other customers, and have no secondary sales value.
Once customized products have entered production or have been delivered, they cannot be returned or exchanged.
The company does not accept any return or exchange requests for customized products under any circumstances.
III. After-Sales Warranty for Quality Issues
1.During the warranty period, if the product is verified by our company to have inherent quality issues, manufacturing defects, or workmanship defects that are not caused by human factors, we will provide repair and warranty services.
However, product returns, replacements, full refunds, or partial refunds are not supported.
2.The following situations are not covered under warranty. For product damage or failures caused by these circumstances, we do not provide free repair services, returns, exchanges, or any other after-sales support:
- Damage caused by improper use or human factors;
- Unauthorized disassembly, modification, or alteration;
- Improper installation or operation in violation of product requirements;
- Failure to operate the product according to the user manual or operating instructions;
- Damage caused by external impact, wear, or physical damage;
- Normal wear and tear;
- Damage caused by environmental conditions;
- Product damage caused by force majeure events or other uncontrollable circumstances.
3.The determination of product quality issues, warranty coverage, warranty period, repair methods, and related costs shall be subject to the officially signed documents agreed upon separately by both parties, including but not limited to purchase contracts, technical agreements, after-sales service agreements, or other written agreements.
IV. Additional Terms
1.The company reserves the right to update, optimize, and modify this Policy within the scope permitted by applicable laws and regulations.
Any updated version will be published on the official website and shall become effective upon publication. Individual notifications to customers will not be provided separately.
2.If customers have special requirements regarding product after-sales service, warranty arrangements, or dispute resolution, they may communicate with our business representatives in advance.
The final terms shall be subject to the written agreement officially signed by both parties.
Maworde reserves the right to interpret and update this policy within the scope permitted by applicable laws and regulations.